Unenrolling a Student from an Online Program Booking

Unenrolling a student from an Online Program Booking is a two step process: 

1. ending the enrolment to remove the attendances, and 

2. crediting back the charged amount to correct the finance. 

From the Student screen, click on "End Enrolment" for each of the classes as you normally would, leaving all boxes ticked to remove the student's attendance in the class.

Ending the enrolment will not credit back the charged amount for the Online Program Booking because it is charged as a POS Item, rather than an amount per class.

To credit back the charge for the Online Program Booking, from the Family's Finance section:

1. Click on "Add Invoice".

2. Select your Holiday Program POS Item charge amount (the same item used in your online bookings).

3. Change the Quantity to -1 (negative 1).

4. Optional - change the date to match the original charge.

5. Click on "Charge to Family".

This will credit the charges back to the family.

You can either repeat this process for each booking / each child in the family if there are multiple needing to be changed OR you can change the Quantity to be the total required.

Last updated 12 September 2024