Online Enrolment Cancellation: Overview

SimplySwim Plan

✖ Legacy ✖ Sales ✖ Complete Elite

FEATURE NOT YET RELEASED - COMING SOON

The cancellation pathway gives families control while protecting centre operations and policy guidelines.

Enrolment Cancellation

This sophisticated self-service feature gives families the flexibility to cancel their ongoing enrolments through the SimplyPortal app (customer portal).

When cancelling, families select their end date. Only end dates that fall after the centre's cancellation notice period settings are displayed for selection. 

This is designed to balance customer convenience with operational requirements and is ideal for centres offering full self-service flexibility. With this configuration enabled:

• Families can submit and confirm a cancellation immediately (within your configurable notice period requirements).
• The selected student enrolment ends on the selected date.
• The family receives instant confirmation of the cancellation and billing adjustments to their account.
• The cancellations are listed in Administration for any centre follow-up if required.

Key Benefits

• Notice Period Protection: configured notice periods are automatically enforced (e.g. 7 days, 14 days, 30 days)
• Smart Date Selection: only eligible cancellation date options are displayed based on the configured notice requirements
• Transparent Process: clear confirmation screens show family's exactly what is being cancelled and when it takes effect.
• Automatic Billing: Credits* to the family account (if applicable) are processed automatically.
• Audit Trail: Centres can access a complete record of cancellation reasons and dates.

*Credits are not refunds. Credits are adjustments to the family account if there are any remaining lessons from their enrolment cancellation. Any refunds would need to be managed by the centre.

Refer to: Online Enrolment Cancellation: Centre Settings

Last updated 30 March 2026